DealDash.com Ranks High in Customer Service
The DealDash.com support team always makes customer service a top priority. That is the reason I left another penny-auction site and became a loyal DealDash.com customer in the first place.
David O’Weger, Community Manager, was the first DealDash.com team member I spoke with on the phone. Unknown to him at the time, I was writing a survey report comparing the kind of customer service provided by several penny auction sites. In other words, I was an irate customer, this was a test and he passed with flying colors. Since then I have had contact with several other members of the DealDash.com support team and every single one of them provided outstanding customer service.
Customer service can make or break a company. In fact, something happened to me today to prove it. I will not mention the name of the company, but the story is true.
I stopped by a store to do some shopping with a gift card I won on DealDash.com. I was dreading my shopping trip, however, because the last time I visited this store the customer service was really awful. Five employees were standing around in a gab session and I could not get any help from anyone. Some of my friends experienced the same thing at this store and said that is why they now do their shopping at another store, where customer service is much better.
Related: Customer Service Experience – How DealDash Does It
This time, however, an employee asked if he could help me with anything. I was so surprised that I turned around to see if I accidentally walked into the wrong store. Then I responded by saying, “Wow! You are really on your A game today. In the past, I could not get any customer service in this store, and the employees acted like they hated their jobs. Nobody smiled. What happened?” The employee laughed and said, “Well, we just got new management!”
It took me less than 5 minutes from the time I walked into that store to notice that things had changed.
Good customer service makes a huge difference and that is one difference the DealDash.com team has always understood. Thank you DealDash for your outstanding customer service!
Written by Barbara Sellers, aka SorryMyTurn, Tacoma, Wash. Barbara is a retired Army newspaper journalist. She has been shopping on DealDash.com since Feb. 8, 2012 and won over 500 auctions.
